Shipping Policy

LUXEMART is committed to delivering your orders promptly and securely. We ship to over 50 countries worldwide and offer a range of shipping options to suit your needs. Below you'll find all the information about our shipping procedures, timelines, and fees.

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

During peak seasons (Eid, Black Friday, New Year), processing times may extend to 3-4 business days. You will receive an email notification with tracking information once your order is dispatched.

We offer the following shipping options within the United Arab Emirates:

• •Standard Delivery (3-5 business days) — AED 15 or FREE on orders over AED 200
• •Express Delivery (1-2 business days) — AED 35
• •Same-Day Delivery in Dubai — AED 50 (orders placed before 12pm)

We deliver to Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman:

• •Standard International (5-8 business days) — AED 40
• •Express International (2-4 business days) — AED 80
• •Free shipping on orders over AED 500 to GCC countries

We ship worldwide to 50+ countries. Rates and delivery times vary by destination:

• •Asia Pacific: 7-14 business days, starting from AED 60
• •Europe: 8-14 business days, starting from AED 70
• •United States & Canada: 10-16 business days, starting from AED 80
• •Rest of World: 10-20 business days — rates calculated at checkout

International shipping rates are calculated based on package weight and destination. Final rates are shown at checkout before payment.

Once your order ships, you will receive a confirmation email with a tracking number. You can track your order:

• •Through your LUXEMART account under "My Orders"
• •Directly on the carrier's website using the provided tracking number
• •Via our 24/7 tracking page on our website

For international orders, customs duties, taxes, and import fees may be charged by your country's customs authority. These fees are the responsibility of the customer and are not included in our prices or shipping fees.

LUXEMART is not responsible for delays caused by customs clearance processes. We recommend checking your country's import regulations before placing an order.

Some products may be restricted from shipping to certain countries due to local regulations or carrier limitations. If we are unable to ship an item to your location, we will notify you promptly and offer a full refund.

If your order is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date. We will file a claim with the carrier and either resend your order or provide a full refund.

Please retain all original packaging when reporting damaged shipments as it may be required for carrier investigations.

For shipping inquiries, please contact:

• •Email: shipping@luxemart.com
• •Phone: +971 55 123 4567
• •Business Hours: Monday–Saturday, 9am–6pm (GST/UTC+4)