Return Policy

At LUXEMART, your satisfaction is our highest priority. We offer a straightforward return process to ensure you're completely happy with your purchase. If you are not satisfied for any reason, we're here to help.

You may return most items within 30 days of the delivery date for a full refund or exchange. Items must meet the conditions outlined in Section 3 below.

For premium or luxury items over AED 1,000, an extended 45-day return window applies.

To be eligible for a return, your item must be:

• •In its original, unused, and unworn condition
• •In the original packaging with all tags, labels, and accessories intact
• •Free from any damage, stains, odors, or signs of use
• •Accompanied by the original receipt or proof of purchase

The following items are non-returnable:

• •Items marked "Final Sale" or "Non-Returnable" at time of purchase
• •Intimate apparel, swimwear, and pierced jewelry for hygiene reasons
• •Customized, personalized, or made-to-order products
• •Digital products and downloadable items
• •Items damaged due to customer misuse or negligence

To start a return, please follow these steps:

• •Log in to your LUXEMART account and go to "My Orders"
• •Select the order and item(s) you wish to return
• •Choose your return reason and preferred resolution (refund or exchange)
• •Print the prepaid return shipping label (if applicable)
• •Pack the item securely and drop it off at any approved carrier location within 5 days

Alternatively, contact our support team at returns@luxemart.com for assistance.

Once we receive and inspect your return:

• •Refunds are processed within 3-5 business days of receiving the return
• •Original payment method will be credited within 5-10 business days depending on your bank
• •We will send an email confirmation once your refund is processed
• •Original shipping fees are non-refundable unless the return is due to our error

We offer free exchanges for different sizes or colors of the same product, subject to availability. If the desired item is unavailable, a full refund will be issued.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@luxemart.com with photos of the issue. We will arrange a free return and send a replacement or full refund at no additional cost to you.

For international orders, the customer is responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method as LUXEMART is not responsible for lost return shipments.

For any return-related questions, please contact:

• •Email: returns@luxemart.com
• •Phone: +971 55 123 4567 (Mon-Sat, 9am-6pm GST)
• •Live Chat: Available on our website